Ace Rewards Visa Card | Frequently Asked Questions

Frequently Asked Questions

Have a question about the Ace Rewards Visa Card? Review the list of most commonly asked questions below for a quick answer.

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How To Apply

Where do I apply for the Ace Rewards Visa Card?

Ace Rewards Platinum Card

Apply online now
To apply in-store, simply visit your local participating Ace Hardware location
To apply by phone simply call 888-325-6190

Ace Rewards Visa Business Card

To apply in-store, simply visit your local participating Ace Hardware location
To apply by phone simply call 888-325-6190

How can I check the status of my application?

Please call 800-947-1444 and choose option 1 for the status of an application. For your security, you will be required to enter your social security number to locate the application. Additional verification item(s) may be needed to validate.

How long will it take to receive my Card?

Once approved, you should receive your Card within 7-10 business days.

Basic Card Facts

Where can I use my Ace Rewards Visa card?

You can use the Card at millions of places that accept Visa.

Can I use the Ace Rewards Visa card to get cash from ATMs?

Yes, you can use the Card to get cash instantly at ATMs that accept Visa credit cards.

Is there an annual fee for the Ace Rewards Visa card?

No, you save money by paying no annual fee.^†

Is the APR competitive?

The APR is competitive for credit cards that offer rewards. You pay no interest^† when you pay your bill in full by the payment due date each month.

How can I access my Ace Rewards Visa Card account online?

You can access your Card account from any Internet-enabled computer. Learn More.

Whom should I call with questions about my Ace Rewards Visa card?

Exclusive Rewards

What rewards can I earn with the Ace Rewards Visa Card?

Select the product below to learn more about the exclusive rewards you'll earn:

Ace Rewards Platinum Visa Card
Small business owners: Ace Rewards Visa Business Card

How do I use my Ace Rewards Visa Card points?

Receive a $25 Reward for every 12,500 points earned, redeemable at your favorite Ace store (or log in to your Ace Rewards account and visit your profile settings to adjust how often your $25 rewards are delivered to you).

What will I receive when I open an account?

Earn a $10 Enrollment Bonus Certificate when you receive your new Card.¹

Will returns affect my Reward points balance?

Yes, if you make a return to your Card your Reward point balance will reflect the deducted point value.

How can I find out how many Ace Rewards Visa Card points I have?

You can view your point activity on your monthly statement or by visiting acehardware.com. Points at Ace Hardware will be updated monthly when your statement cycle has closed.

Other Benefits

What other benefits do I receive with the Ace Rewards Visa card?

Visit our Benefits Information for a complete listing of all the benefits you will enjoy:
- Consumer Credit Card
- Small Business Credit Card

How do I read my statement?

Your statement is designed to make it easy to view important information on your account. Learn more.

How can I download files or view my online statements using Internet Explorer version 8?

Users that are unable to download files or view online statements should change the 'Do not Save Encrypted Pages Setting' in the Security section. To change this setting:

Go to: Tools > Internet Options
Select the Advanced tab
Scroll down to the Security section and uncheck 'Do not Save Encrypted Pages to Disk' setting

U.S. Bank Home | Privacy Pledge

U.S. Bank may change APRs, fees, and other Account terms in the future based on your experience with U.S. Bank National Association and its affiliates as provided under the Cardmember Agreement and applicable law.

The creditor and issuer of the Ace Rewards Visa Card is U.S. Bank National Association, pursuant to a license from Visa U.S.A. Inc.

Subject to credit approval.

¹ The Enrollment Bonus certificate is awarded to approved Ace Rewards Visa Cardmembers and is valid at participating Ace stores. The Enrollment Bonus is valid toward a pre-tax, post-discount Ace Rewards Visa Card merchandise purchase equal to or greater than certificate value. No cash back will be given for amounts less than certificate value. Any purchase amount over certificate value must be paid for with your Ace Rewards Visa Card. The Enrollment Bonus Certificate expires 90 days after issuance and the expiration date is printed on the front of the certificate.

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