Contact Us

U.S. Bank Cardmember Service

 

Ace Rewards Platinum Card
Self-service Links:

Ace Rewards
Platinum Visa Card
24-Hour Cardmember Service:
866-951-3870
TDD: 888-352-6455
Outside the United States:
701-461-0342 
 
Ace Rewards
Visa Business Card
24-Hour Cardmember Service:
866-951-3871
TDD: 888-352-6455
Outside the United States:
701-461-0353 
 

Report a lost or stolen card

 
Ace Rewards
Platinum Visa Card
24-Hour Cardmember Service:
866-951-3870
TDD: 888-352-6455
Outside the United States:
701-461-0342 
 
Ace Rewards
Visa Business Card
24-Hour Cardmember Service:
866-951-3871
TDD: 888-352-6455
Outside the United States:
701-461-0353 
 

Billing inquiries and other written correspondence

Ace Rewards
Platinum Visa Card
Cardmember Service
PO Box 6339
Fargo, ND 58125-6339 
 
Ace Rewards
Visa Business Card
Cardmember Service
PO Box 6353
Fargo, ND 58125-6353 

Email us

For questions specific to an existing account, please log in to Online Banking to authenticate that you are the account owner:

  1. Log in to Online Banking 
  2. Click the "Customer Service" link in the left-hand navigation 
  3. Select  "Email Us"

For general questions about the Ace Rewards® Visa® Card program, contact us by email.

U.S. Bank may change APRs, fees, and other Account terms in the future based on your experience with U.S. Bank National Association and its affiliates as provided under the Cardmember Agreement and applicable law.

The creditor and issuer of this Card is U.S. Bank National Association, pursuant to a license from Visa U.S.A. Inc.

©2014 U.S. Bank. All rights reserved.

Subject to credit approval.